| Position Description: |
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The Shire of Boddington is seeking a motivated, energetic, and committed Customer Service Officer to join our team on a fixed-term 12-month contract. This traineeship will include undertaking a Certificate II or III Local Government. The role provides exposure across administration functions while supporting customer service delivery and the daily operations of the Shire. The successful applicant will also assist with community programs through Library activities, events, workshops, and local initiatives. Strong communication, organisational skills, and a willingness to learn are essential, along with an understanding of relevant policies and procedures.
Key responsibilities include:
- Answer, receive and action incoming queries via telephone and front counter.
- Arrange facility bookings, including department and customer liaison.
- Perform vehicle and driver licence functions as an agent of the Department of Transport.
- Assist customers with tourism enquiries, including Caravan Park bookings by phone and over the counter.
- Providing assistance to Library users and visitors, issuing and returning materials and supporting access to local information and services.
The successful candidate should possess excellent written and verbal communication skills, be computer literate and be able to demonstrate their ability to perform effectively as part of a small team. No prior experience is required, however a proactive attitude and willingness to learn are essential.
The position offers:
- Salary package of $59,899 inclusive of superannuation, with a cash component up to $50,762.
- 28.5 hours per week, plus 6 hours per fortnight, including work every second Sunday at the Visitor Centre.
- Excellent superannuation benefits, offering up to 18% with a 6% employee contribution.
- Additional benefits, including salary sacrifice, free pool and gym access and 2 extra days of annual leave.
An application package including the position description can be obtained from www.boddington.wa.gov.au. Applicants are requested to provide a cover letter, and resume. For further information about the position and application process, contact Cara Ryan, Executive Manager Corporate Services on 9883 4999 or via email to hr@boddington.wa.gov.au.
Application should be submitted to hr@boddington.wa.gov.au by 4.00 pm on Monday, 4 May 2026. |